Shipping Policy
Overview
Naomi Dreadlocks Studio may offer hair care products and related items for purchase. This Shipping Policy outlines how orders are processed, shipped, and delivered to customers locally and internationally.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Locations
We ship products within Cameroon and also offer international shipping to selected countries, including the United States of America (USA).
Domestic Shipping (Cameroon)
Domestic deliveries are handled through trusted local courier services or customer-arranged pickup where applicable.
- Douala: 24 Hours
- Other Cities: 2–5 business days
International Shipping (USA)
We currently ship to the United States of America. International orders are dispatched using reliable international courier services. Please note that international delivery timelines may vary due to customs clearance procedures and courier operations.
- Estimated Time: 7–14 business days
- Shipping Fee: From $45 USD (depending on weight and destination)
Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fee.
Shipping Fees
Shipping costs are calculated based on delivery location, package size, and courier rates. All shipping fees will be clearly communicated and confirmed before dispatch.
Order Tracking
Where available, tracking details will be shared once your order has been shipped. Customers may also contact us for delivery updates.
Delays & Shipping Issues
While we strive to meet delivery estimates, delays may occur due to courier issues, customs processing, weather conditions, or other unforeseen circumstances beyond our control.
Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 24 hours of delivery so we can investigate and assist appropriately.
Policy Updates
Naomi Dreadlocks Studio reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting.
Contact Information
For any shipping-related enquiries, please contact us directly:
Email: contact@naomidreadlocks.com
Phone: +237 677 684 789 / +237 687 118 699
Address: Bonaberi, Ancienne Route “ROI BELL”, Douala – Cameroon